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© 2025 Swiftcomplete Ltd - All rights reserved.
Swiftcomplete Ltd is registered in England & Wales, registration number 11211428.
Swiftcomplete Ltd (‘Swiftcomplete') takes the protection of your personal information very seriously.
Swiftcomplete provides various APIs for finding accurate addresses, places and coordinates. We use a combination of open-source data, our own data and third party data to provide services to our customers.
Swiftcomplete is committed to protecting and respecting your privacy, and complies with The General Data Protection Regulation 2016 (‘GDPR'), the Data Protection Act 2018 (DPA 2018) and any other applicable data protection laws.
Swiftcomplete's registered head office is within the United Kingdom:
Company registration number: 11211428
Swiftcomplete reviews this Privacy Policy on an annual basis, whenever we change the way that we process personal information, or when applicable laws or regulations change.
This Privacy Policy was last updated on 3rd February 2025.
From our website
When you visit https://www.swiftcomplete.com, we collect the IP address of the device that you are using. This data is anonymous and we cannot identify you at this point. We collect this information to determine where customers drop out of our website, so that we can improve the user experience for current and future customers.
Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. We utilize Google Analytics to collect information about how visitors use our site, such as pages viewed and time spent on the website. This helps us improve our services and tailor content to user preferences. Additionally, we use Front.io, which may also set cookies to support its functionality on our website. You can manage or disable cookies through your browser settings. However, please note that disabling cookies may impact the functionality of certain features on our website.
From our API
When you enter search text in our APIs, we log the query text, IP address, referring page URL (if present) and any parameters to monitor and improve the performance of the service. We use the detected IP address to prioritise API results near your approximate current location, and if you choose to share your current GPS coordinates we'll use them to prioritise API results with greater accuracy.
Contact form
On our contact form, we collect your name and email so that we can respond to your query. We will store the provided information in our CRM, and only use it to contact you about your specific query.
When you use the contact form, your IP address will be associated with your query and we will be able to identify you.
When you create an account
On our registration form, we collect your email address, which we use to contact you about your account.
When you subscribe to a service
Once you've created an account, you can subscribe to one of our services. In order to do this, we need to collect:
We will only disclose your personal data to other organisations for the purposes set out in this Policy and in accordance with applicable law. We may share your personal data with the following recipients or categories of recipients:
Any parents, affiliates and subsidiaries;
Where you provide your consent to receive marketing communications from us, you agree that your details may also be shared with our parent company, what3words Limited, for the purpose of including you in their marketing newsletter. This means you may receive updates, offers, and other communications directly from What3words Limited. You can withdraw your consent or opt out of receiving such communications at any time by following the unsubscribe link included in the emails or by contacting us directly.
a prospective buyer in the event of a sale or purchase of Swiftcomplete or any of its assets;
a third party where obligated to do so by law or where necessary for the establishment, exercise or defence of legal rights;
third party service providers, such as accountants, auditors, lawyers and professional advisors;
independent contractors and external consultants engaged by us;
data hosting companies (such as Amazon Web Services and Google Cloud);
CRM Solution providers (such as Salesforce and Hubspot);
providers of data analytics services that help us understand how our services are used (such as Mixpanel, Google Firebase and Google Analytics) and measure the success of our digital advertising campaigns (such as Facebook);
providers of payment services (such as Stripe (see Privacy Policy) if you enter your payment details for use of our API);
other IT service providers (such as G Suite for Business, Intercom for communication with visitors to the Website, and Slack which we use for internal communications;
If you consent to receive marketing messages from Swiftcomplete and what3words, each message will contain an unsubscribe link, which you can use at any point to stop receiving optional marketing messages.
If you unsubscribe from marketing messages, you will still receive important messages, such as invoices and receipts, if you have an account with us.
We never sell or provide your personal information to third party companies for any reason, unless required to by law.
If you have provided your personal information for marketing purposes only (e.g. to subscribe to a mailing list), we will retain your information until you unsubscribe from communications.
If you have created an account, we will retain your personal information for as long as you have a working relationship with us. If you no longer have a working relationship with us, we will retain relevant information as required by law for 6 years, to comply with HMRC auditing policy.
If you have a request under GDPR, you can send it to datacompliance@swiftcomplete.com
Sometimes things can go wrong, and you may wish to make a complaint. We take complaints extremely seriously, and we'll work with you to deliver a satisfactory outcome. If you have a complaint regarding our use of your personal information, please email us at datacompliance@swiftcomplete.com
In order for us to properly research your complaint, we will respond within 20 working days.
If you aren't satisfied with our response, you have the right to complain to the Supervisory Authority by email at casework@ico.org.uk, or by post at:
Intelligent location technology
Legal
Policies, terms etc.
© 2025 Swiftcomplete Ltd - All rights reserved.
Swiftcomplete Ltd is registered in England & Wales, registration number 11211428.