Swiftcomplete Ltd Privacy Policy

Swiftcomplete Ltd (‘Swiftcomplete’) takes the protection of your personal information very seriously.

Swiftcomplete provides an online portal and various APIs for estate and letting agents to create content for property listings. We use a combination of open-source data and our own data to provide services to our customers, including geolocation, content generation and marketing solutions.

Swiftcomplete is committed to protecting and respecting your privacy, and complies with The General Data Protection Regulation 2016 (‘GDPR’) and other applicable data protection laws.

Swiftcomplete’s registered head office is within the United Kingdom:

  • Swiftcomplete Ltd
  • Antenna Media Centre
  • Beck Street
  • Nottingham
  • United Kingdom
  • NG1 1EQ

Company registration number: 11211428

Swiftcomplete reviews this Privacy Policy on an annual basis, whenever we change the way that we process personal information, or when applicable laws or regulations change.

This Privacy Policy was last updated on September 26th, 2018.

What personal information does Swiftcomplete collect?

From our website

When you visit https://www.swiftcomplete.com, we collect the IP address of the device that you are using. This data is anonymous and we cannot identify you at this point. We collect this information to determine where customers drop out of our website, so that we can improve the user experience for current and future customers.

Contact form

On our contact form, we collect your name and email so that we can respond to your query. You may optionally provide your phone number and company name, to help us better deal with your query. We will store the provided information in our CRM, and only use it to contact you about your specific query.

When you use the contact form, your IP address will be associated with your query and we will be able to identify you.

At conferences or events

Swiftcomplete receives a list of attendees who consent to their information being shared, for example by having their conference badge scanned at our stand. You may also choose to leave a business card with a member of our team. We collate this information, enter it into our CRM system and use it to contact you about our relevant services.

When you create an account

On our registration form, we collect your email address, which we use to contact you about your account. We also collect:

  • Business type (so that we can customise your account to improve your experience, and to perform analysis on the types of business that use our service)
  • Business name (so that we can add your business name into property listings that you create)
  • Office location (so that we can understand where our customers are located, to prioritise improvements to the service)

When you subscribe to a service

Once you’ve created an account, you can subscribe to one of our services. In order to do this, we need to collect:

  • Business name (for your invoice)
  • Business address (for your invoice)
  • Card details (to pay for the service. Important note: we never see, process or store any credit or debit card details - we use Stripe, which securely handles this for us)

Who we share your personal information with

Swiftcomplete uses third party software, which will have access to personal information as follows:

Hubspot Inc

Hubspot provides Swiftcomplete with CRM software, which stores all of the information that you provide to us. We use Hubspot to manage your account and to record any communication between us and our customers, including emails, phone transcripts and live chats.

Stripe

Stripe provides Swiftcomplete with payment processing, and securely stores your payment information and billing details.

Google Analytics

Google Analytics provides Swiftcomplete with website and data analysis. Google Analyics has access to your anonymous IP address, which it uses to measure the pages that you visit so that we can improve our site.

Hotjar

Hotjar provides Swiftcomplete with website recording and feedback tools, which we use to identify and eliminate usability issues with our website. Hotjar has access to your anonymous IP address, and also records mouse clicks, movements and pages that you visit. Hotjar doesn’t record sensitive information such as keystrokes, and we don’t link customer accounts to Hotjar sessions (although it would be technically possible if you signed in to an account).

Drift

Drift provides Swiftcomplete with live chat, which we use to handle enquiries and support cases in a similar way to our contact form. Drift has access to your anonymous IP address, and additionally your email address (if you choose to provide it), and any text that you type into the tool. When we receive a message from you via Drift, we will add it to our CRM system and associate it with you, if you have an account with us.

Marketing messages

If you consent to receive marketing messages from Swiftcomplete, each message will contain an unsubscribe link, which you can use at any point to stop receiving optional marketing messages.

If you unsubscribe from marketing messages, you will still receive important messages, such as invoices and receipts, if you have an account with us.

We never sell or provide your personal information to third party companies for marketing purposes.

Data retention policy

If you have provided your personal information for marketing purposes only (e.g. to subscribe to a mailing list), we will retain your information until you unsubscribe from communications.

If you have created an account, we will retain your personal information for as long as you have a working relationship with us. If you no longer have a working relationship with us, we will retain relevant information as required by law for 6 years, to comply with HMRC auditing policy.

GDPR: Your rights

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object

If you have a request under GDPR, you can send it to datacompliance@swiftcomplete.com, or by post to:

  • Data Compliance Team
  • Swiftcomplete Ltd
  • Antenna Media Centre
  • Beck Street
  • Nottingham
  • United Kingdom
  • NG1 1EQ

Complaints procedure

Sometimes things can go wrong, and you may wish to make a complaint. We take complaints extremely seriously, and we’ll work with you to deliver a satisfactory outcome. If you have a complaint regarding our use of your personal information, please email us at datacompliance@swiftcomplete.com, or contact us by post at:

  • Data Compliance Team
  • Swiftcomplete Ltd
  • Antenna Media Centre
  • Beck Street
  • Nottingham
  • United Kingdom
  • NG1 1EQ

In order for us to properly research your complaint, we will respond within 20 working days.

If you aren’t satisfied with our response, you have the right to complain to the Supervisory Authority by email at casework@ico.org.uk, or by post at:

  • Information Commissioners Office
  • Wycliffe House
  • Water Lane
  • Wilmslow
  • Cheshire
  • United Kingdom
  • SK9 5AF

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© 2019 Swiftcomplete Ltd - All rights reserved. Company registration number 11211428, VAT registration number GB 293 1456 91